FAQ
How does your apparel fit?
Western Rise products are designed and shaped specifically for an active lifestyle. We generally recommend ordering your usual size but, if you prefer a roomier fit, order a size up.
Where can I try on your apparel?
In the comfort of your own home! Western Rise is an online brand, so consider your bedroom the dressing room.
Orders & Shipping
What are your shipping policies?
We offer Flat Rate standard (2 weeks)* shipping for all domestic (US) orders under $150.
For all orders over $150, we do offer FREE Standard Shipping, for all domestic (US) orders.
*This timeframe is an estimate, Western Rise does not guarantee shipping timeframes for non-expedited shipping methods.
We also offer several different Flat Rate expedited domestic (US) shipping options:
- Standard (7-10 Business Days) - 5$
- Priority (3-5 Business Days) - 7$
- Express (1-2 business days) - $40
Do you offer international shipping?
We offer shipping with MarketPro to a variety of countries in North America, Europe, Asia and the world. Shipping rates are set by our carrier and are shown at checkout. Once your order is shipped, we will provide you with point-to-point tracking.
Duties and Taxes: When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges are due once the shipped goods arrive at the destination country.
For some countries, customs/duties are due at the time of checkout. For these countries, only the "duties paid" shipping option will be available.
You are responsible for ensuring compliance with laws and regulations of the destination country. Western Rise is not responsible for additional charges that may apply.
If you are unsure of the customs fees leveraged by your country of origin, we encourage you to contact your local customs office or select the "duties paid” shipping option.
Note: International shipments returned to us because of insufficient/incorrect address information, or refusal to pay customs, can not not be reshipped. You will be responsible for reshipping fees.
We do not currently offer expedited shipping options for international (Non-US) shipments.
Can I make a change to my order after placing it?
If you need to make an order change please reach out to us at help@westernrise.com ASAP. We will do our best to get the change made for you, but we can't guarantee any requested changes after your order is placed.
Returns & Exchanges
What is your return/refund policy (Domestic - US)?
Holiday Return Window: We extend our return/exchange period during the holidays, to allow for gift returns or exchanges. All items purchased from after November 1st are eligible for return/exchanges until January 15th of the following year.
Exceptions: Western Rise is unable to accept returns for face masks, socks, and undergarments and Last Call/Final Sale items. We appreciate your understanding.
What is your return/refund policy (International)?
We do not accept returns or exchanges for international orders.