FAQs
Frequently questions asked
Have questions about our products, or services? Find answers to the most common.
1
How long does it take to process my order?
Orders are processed within 1-2 business days. You will receive a confirmation email once your order has shipped.
2
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping fees will apply and may vary based on your location.
3
How can I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use it to track your package through the carrier’s website.
4
Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact us as soon as possible. We can update your details before the order is processed for shipping.
Returns & Refunds
1
How do I return an item?
To return an item, simply follow the instructions in our return policy. You can request a return within 30 days of receiving your order.
2
Can I get a refund if I return my lingerie?
Yes, we offer full refunds for items returned in original condition within 30 days. Please refer to our return policy for full details.
3
Do I have to pay for return shipping?
We offer free returns on all products. Simply follow the return process and we will cover the shipping cost for your return.
4
Can I exchange my item instead of returning it?
Yes, we accept exchanges for different sizes or styles. Just let us know what you’d like to exchange for, and we will assist you with the process.
Need more information?
Have questions? Our team is here to help. Get in touch with us for assistance.
